The Reserve Bank of India (RBI), Shillong, conducted a financial literacy event today at Betasing C&RD Block Multi Facility Centre in South West Garo Hills. The event was part of the RBI’s efforts to create awareness on financial products, services, good financial practices, digitalization and consumer protection.
Addressing the gathering, Deputy Commissioner Ramakrishna Chitturi stated that financial literacy was of utmost importance when it came to saving and investing hard earned money. Urging bankers to create awareness on banking frauds, he said that proper knowledge and guidance was needed to protect the people.
Later, the DC felicitated self-help group members for exceptional financial practices.
In his keynote address the RBI Shillong Deputy General Manager, Brijlal Singh, advocated the need for timely settlement of loans by customers so as to avoid accumulation of debts. He also cautioned the people against fraudsters who seek vital information posing as bank officials.
Further, the customers were cautioned against scams and fictitious offers received through SMS, emails, phone calls, social networking sites etc and briefed them on the procedure for lodging grievances under the Banking Ombudsman Scheme 2006, the Banking Ombudsman Scheme for Non-Banking Financial Companies 2018, the Ombudsman Scheme for Digital Transactions 2019 and the Complaint Management System of the RBI.