‘CM-Connect’ a platform for citizens to raise concerns and grievances with government was launched today.
Through this programme, citizens will have access to a dedicated helpline number 1971 or 1800-345-6851.
Citizens can also reach out to the government through social media channels, including WhatsApp at 9436394363. The helpline will be operational from 8 am to 8 pm, in five languages including Khasi, Garo and Jaiñtia.
The CM-Connect is internally linked to more than 100 senior officers in 40 government departments, 46 block Development Offices and 12 District Offices. Every call would be recorded and channelized to concerned officials for speedy resolution. Advanced data analytics would be applied to resolve grievances and plan interventions.
“The platform will enable the people to reach out to the government with queries, and government will listen, respond by providing right solutions and addressing the concerns,” Chief Minister Conrad Sangma said at the launch of the programme held at the Convention Centre of North Eastern Hill University (NEHU) here.
Sangma said, CM-Connect is a one of its kind initiative not just in North East but across the country. “The entire system has been built and integrated using robust IT technology, wherein every department has been connected through a single window platform,” he added.
The Chief Minister also launched various programme like MegARISE, Meghalaya State Organic Mission 2.0, and disbursed funds under Green Meghalaya and FOCUS. He also launched grassroot projects focused on farmers’ welfare, agriculture and environment worth Rs 400 Crores.
MegARISE or protection of vulnerable catchment areas in Meghalaya Project is a step forward to enact the State Water Policy. The project will be implemented with a financial outlay of Rs 344 crore and will entail capacity building of community members, enhancement of forests and other ecosystems in catchment areas, livelihood improvement or vulnerable communities in catchment areas.
The Meghalaya State Organic Mission 2.0 aims to convert and sustain 100,000 hectares of land to National Programme for Organic Production (NPOP)-certified organic cultivation by 2029 and double farmers’ income through increased productivity, premium prices and value addition.
During the programme, the Chief Minister also virtually inaugurated 12 processing units and three cold storages across the state under Meghalaya NEXT. These units owned and managed by various farmer collectives have been set up as a means to help farmers gain maximum benefit from their produce by limiting wastage.
