Editor,
My wife had taken a Jio-Fiber connection (364 356**45). The connection a few months back was horrible and it broke down. After repeated requests to Jio through Twitter/phone etc the repairs of Jio-Fiber services have not taken place. Their helpline is one of the most atrociously carved one and you would be lucky to get to talk to an operator.
I was twice fortunate and on one occasion I was told that my recharge date had expired hence they cannot take up a service request. On call with the call centre executive I recharged via Google Pay for a connection which was not working in anticipation that their process would do something. Behold recharge expired for an entire month yet the Jio-Fiber didn’t work. Imagine life without proper internet at this age and that too for startups.
Well the problem with the repair was that the ‘Process of Jio’ didn’t allow them to repair the connection. They wanted us to relocate. We are not shifting anywhere yet they can’t help us if we do not go for relocation of the connection. (In one of the correspondences they even asked us to get permission from some authority to get repairs done.) Hence, the babus of Jio-Fiber needed documents again. Now tell me if I am wrong.
For their internal process, are they a government organisation that needs any of my documents again after verifying the same while giving the connection? If they want to give a connection from a different location/pole/box it is their look out and why should the customer be harassed?
Before writing this letter I sent a message to the Jio-Fiber staff members to give me an address for filing a consumer complaint. They didn’t give the address. Their process of harassment would not change even if I surrender to their callous attitude. One of the executives had gone on holiday so the repair didn’t proceed. It’s us today, someone else tomorrow. The compromise should end.
Hoping this will be an eye-opener for the Jio-Fiber authorities and harassment of customers should end. Sadly the connection is yet to be repaired.
