An integrated web portal of the Meghalaya State Public Services Delivery Commission was today launched by Chief Minister Conrad Sangma.
The web portal and a dashboard is meant for officials and the commission to enable monitoring of status of all applications at each stage. The portal is mobile enabled for the convenience of the citizens. A citizen having poor network connectivity can avail the services of the portal in Common Service Centers.
It may be mentioned here that the Meghalaya Right to Public Services Act 2020 is an act to provide for the delivery of notified public services to the citizens in the State within the stipulated time limit including the liabilities of the government servants in case of default. The portal is designed to provide maximum convenience to citizens.
Speaking during the launch, the Chief Minister said that the government has been taking a large number of steps to ensure that the entire concept of citizen centric governance is being done at every department.
“A lot of times the basic concept of delivering efficiently and fast is diverted because most of times focus is more on achieving targets and implementing schemes, following guidelines and rules that we forget that we are here to serve the people,” he said.
He added that the web portal is a step towards achieving citizen centric governance and improving the overall delivery mechanism. He added that the 188 services should be made available at the earliest on the portal and urged the departments at all levels to follow the timelines so that there is no delay.
The services will be available at http://mspsdc.meghalaya.gov.in.
