E-Daakhil portal for facilitating consumer complaints was today launched by Chief Secretary R V Suchiang, making Meghalaya the second state in the North East Region to have launched the e-filing service.
e-daakhil portal empowers the consumer and their advocates to file the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints. It also facilitates the consumer commissions to scrutinize the complaints online to accept, reject or forward the complaint to the concerned commission for further processing.
Speaking at the launch Suchiang lauded the initiative and said that e-daakhil is an empowering tool for the citizens and an accountability tool for the government. The portal has helped deliver services to the citizens in a timely, transparent, accessible and reliable manner, she said.
One of the main components of good governance is effective grievance redressal mechanism, so the redressal of public grievance should receive the highest priority and e-daakhil will go a long in addressing consumer satisfaction, she added.
